Shipping policy

SHIPPING POLICY

Shipping Information

At PrimeFinds, we aim to process and ship your order as quickly as possible.

Orders are generally processed within 1–3 business days after payment has been successfully received. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical estimated delivery times are:

  • Switzerland: 2–5 business days
  • European Union: 4–10 business days
  • United Kingdom: 4–10 business days
  • International: 7–20 business days

Please note that these are estimates and are not guaranteed delivery times.

Delivery may take longer during busy periods, holidays, customs inspections, or due to circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed at checkout or on our website.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Please allow some time for the tracking information to become active after the shipment has been handed to the carrier.

Customs, Duties, and Taxes

For orders shipped outside Switzerland, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

PrimeFinds is not responsible for delays caused by customs authorities or for fees imposed by the destination country.

Incorrect Shipping Information

Please make sure that your shipping information is correct before completing your order.

If you provide an incorrect or incomplete shipping address and the order has already been shipped, PrimeFinds may not be able to change the delivery address.

If a package is returned to us because of an incorrect or incomplete address, we may contact you regarding the available options and any additional shipping costs.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us as soon as possible at:

Primefindssofficial@gmail.com

If your package arrives damaged, please take photographs of the packaging and the product and contact us promptly so that we can assess the situation and determine the appropriate solution.

Delays

PrimeFinds is not responsible for delivery delays caused by shipping carriers, customs authorities, weather conditions, strikes, public holidays, or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

Contact

If you have any questions regarding shipping or delivery, please contact:

PrimeFinds
Chemin de la Planchette 5A
Aigle, Switzerland
Email: Primefindssofficial@gmail.com